Service Department
Your Local Independent Business telephone Experts
DK16e/40/40i/280/424/424i
| Set your Call Forwarding | |
| How to set the Time | How to make a Conference Call |
| How to set the Day of the week | Message light problem |
| Background Music |
How to set the Date
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom (pound key) #651
2.Enter the date in YYMMDD (year, month, day)
3.Press Redial
4.Press the Speaker button
How to set the Time
1.Leave the handset in the cradle, press intercom (pound key) #652
2.Enter the time in HHMMSS military format (Hour, Minute, Seconds)
3.Press Redial
4.Press the Speaker button
How to set the Day of the Week
1.Leave the handset in the cradle, press intercom (pound key) #653
2.Enter the number which corresponds to the day of the week:
|
1 = Sunday |
2 = Monday |
3= Tuesday |
4 = Wednesday |
|
5= Thursday |
6 = Friday |
7 = Saturday |
|
3.Press Redial
4.Press the Speaker button
Set your Call Forwarding
Leave the handset in the cradle and dial
1. Intercom (pound key) #656 (wait) 91 (extension number) then press the Redial Key
2. Intercom (pound key) #657 (wait) 92 (extension number) then press the Redial Key
3. Intercom (pound key) #604 (main voicemail port) Speed-dial then press the Redial Key
Message light problems
If when you press you message light and it intercoms another ext do the following:
Leave your handset in the cradle and dial (pound key) #409
That was a station to station message
Background Music
If you have a radio or music on hold source on your system you can use this feature.
Leave the handset in the cradle
To turn on your background music press intercom and dial (pound key) #480
To turn off your background music press intercom and dial (pound key) #481
How to make a Conference Call
Conference Two (2) Outside Lines
1. Dial out first line
2. Hit the CNF/TRN Button
3. Dial out the second line
4. Hit the CNF/TRN Button again.
Both lines will be joined with the ext your on..
Conference Two (2) Exts and One (1) Outside line
1. From the first (1st) ext dial the outside line
2. Hit the CNF/TRN button
3. Dial the second (2nd) Ext
Both Exts and the 1 line will be joined.
Conference Two (2) Calls that are already on hold
Example you have a two calls one on line 1 and one on line 4.
1. Take the call on line 1
2. Hit the CNF/TRN button
3. Hit Line 4
4. Hit the CNF/TRN button
You will now have the two lines joined with the ext your on.
DK8/16/24/56/96
| How to set the Date | How to set the Time |
| Set your Call Forwarding | Message light problem |
| Background Music | How to make a Conference Call |
How to set the Date
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom 651
2.Enter the date in YYMMDD (year, month, day)
3.Press Redial
4.Press the Speaker button
How to set the Time
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom 652
2.Enter the time in HHMMSS military format (Hour, Minute, Seconds)
3.Press Redial
4.Press the Speaker button
How to set the Day of the week
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom 653
2.Enter the number which corresponds to the day of the week:
|
1 = Sunday |
2 = Monday |
3= Tuesday |
4 = Wednesday |
|
5= Thursday |
6 = Friday |
7 = Saturday |
3.Press Redial
4.Press the Speaker button
Set your Call Forwarding
To Call Forward Your phone to voicemail
Leave the handset in the cradle and dial
1. Intercom 656 (wait) 91 (extension number) then press the Redial Key
2. Intercom 657 (wait) 92 (extension number) then press the Redial Key
3. Intercom 604 (main voicemail port) Speed-dial then press the Redial Key
Message light problems
If when you press you message light and it intercoms another ext do the following:
Leave your handset in the cradle and dial 409
That was a station to station message
Background Music
If you have a radio or music on hold source on your system you can use this feature.
Leave the handset in the cradle
To turn on your background music press intercom and dial 480
To turn off your background music press intercom and dial 481
How to make a Conference Call
Conference Two (2) Outside Lines
1. Dial out first line
2. Hit the CNF/TRN Button
3. Dial out the second line
4. Hit the CNF/TRN Button again.
Both lines will be joined with the ext your on.
Conference Two (2) Exts and One (1) Outside line
1. From the first (1st) ext dial the outside line
2. Hit the CNF/TRN button
3. Dial the second (2nd) Ext
Both Exts and the 1 line will be joined.
Conference Two (2) Calls that are already on hold
Example you have a two calls one on line 1 and one on line 4.
1. Take the call on line 1
2. Hit the CNF/TRN button
3. Hit Line 4
4. Hit the CNF/TRN button
You will now have the two lines joined with the ext your on.
Strata S/Se/VIe/XIIe/XXe
| How to set the Date | Message light problem |
| How to set the Time | Background Music |
| How to make a Conference Call |
How to set the Date
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom #*51 or (redail speeddial 51)
2.Enter the date in YYMMDD
3.Press the # key or Redial
4.Press the Speaker button
How to set the Time
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom #*52 or (redail speeddial 52)
2.Enter the time in HHMMSS military format
3.Press the # key or Redial
4.Press the Speaker button
How to set the Day of the Week
These changes must be done at the main ext. (ie10, 100, 200)
1.Leave the handset in the cradle, press intercom #*53 or (redail speeddial 53)
2.Enter the number which corresponds to the day of the week:
|
1 = Sunday |
2 = Monday |
3= Tuesday |
4 = Wednesday |
|
5= Thursday |
6 = Friday |
7 = Saturday |
3.Press Redial
4.Press the Speaker button
Message light problems
If when you press you message light and it intercoms another ext do the following:
Leave your handset in the cradle and dial 409
That was a station to station message
Background Music
If you have a radio or music on hold source on your system you can use this feature.
Leave the handset in the cradle
To turn it on: Press the speaker key and adjust the volume.
To turn it off: Press the speaker key and adjust the volume down.
How to make a Conference Call
Conference Two (2) Outside Lines
1. Dial out first line
2. Hit the CNF/TRN Button
3. Dial out the second line
4. Hit the CNF/TRN Button again.
Both lines will be joined with the ext your on..
Conference Two (2) Exts and One (1) Outside line
1. From the first (1st) ext dial the outside line
2. Hit the CNF/TRN button
3. Dial the second (2nd) Ext
Both Exts and the 1 line will be joined.
Conference Two (2) Calls that are already on hold
Example you have a two calls one on line 1 and one on line 4.
1. Take the call on line 1
2. Hit the CNF/TRN button
3. Hit Line 4
4. Hit the CNF/TRN button
You will now have the two lines joined with the ext your on.
| How to set the Date | Message light problem |
| How to set the Time | Background Music |
| Set your Call Forwarding | How to make a Conference Call |
| Basic Functions | How to transfer a call |
How to set the Date
These changes can be done from any display phone.
1. Press Intercom (pound key) #651
2. Enter the Date in YYMMDD then press (pound key) #
Example January 01, 2004 would be 040101
How to set the Time
These changes can be done from any display phone.
1. Press Intercom (pound key) #652
2. Enter the time in HHMMSS then press #
Example 12:00 Noon would be 120000 1:30pm would be 133000
Set your Call Forwarding
The following are your call forwarding options.
Leave the handset in the cradle.
All Calls = Press Intercom (pound key) #6011 (main voicemail port) #
Busy = Press Intercom (pound key) #6021 (main voicemail port) #
No Answer = Press Intercom(pound key) #6031 (main voicemail port) #
Busy No Answer = Press Intercom(pound key) #6041 (main voicemail port) #
Cancel all call forwarding = Intercom (pound key) #6051
Message light problems
If when you press you message light and it intercoms another ext do the following:
Leave your handset in the cradle and dial (pound key) #409
That was a station to station message
Background Music
If you have a radio or music on hold source on your system you can use this feature.
Leave the handset in the cradle
Over your phones
To turn on your background music press intercom and dial (pound key) #490 - 01 01=source
To turn off your background music press intercom and dial (pound key) #491
External over your paging system
To turn on your background music press intercom and dial (pound key) #492 - 01 01=source
To turn off your background music press intercom and dial (pound key) #493
How to make a Conference Call
Conference Two (2) Outside Lines
1. Dial out first line
2. Hit the CNF/TRN Button
3. Dial out the second line
4. Hit the CNF/TRN Button again.
Both lines will be joined with the ext your on..
Conference Two (2) Exts and One (1) Outside line
1. From the first (1st) ext dial the outside line
2. Hit the CNF/TRN button
3. Dial the second (2nd) Ext
Both Exts and the 1 line will be joined.
Conference Two (2) Calls that are already on hold
Example you have a two calls one on line 1 and one on line 4.
1. Take the call on line 1
2. Hit the CNF/TRN button
3. Hit Line 4
4. Hit the CNF/TRN button
You will now have the two lines joined with the ext your on.
HOW TO TRANSFER A CALL TO VOICEMAIL
Transfer directly into voicemail box:
1. Press Cnf.Trn
2. Dial (pound key) #407
3. Dial the ext number # (pound key)
Transfer to a Desk:
1. Press Cnf/Trn
2. Dial the ext, announce the call
3. Hang up.
The call will ring at the desk, if the phone is call forwarded and the user doesn't answer the call will go into the users voicemail. If the phone is not call forwarded the call will ring back at the desk it was transfered from.
|
|
1) Intercom #66
2) Speed Dial number (100-129)
3) 9 plus phone number #
And your Done!
Back To Basic Functions Back to top Table of Contents
1) Press the intercom
2) Dial #30
This will page all phones, you will be able to make an announcement, but no one can talk back to you.
Back To Basic Functions Back to top Table of Contents
To place a call on Exlusive hold press the hold button twice.
This means no one else can pick up the call, but the phone that put the call on hold.
>Back To Basic Functions Back to top Table of Contents
To control the volume of the ring:
Press the VOL key on the phone up or down leaving the handset in the cradle
You will hear how loud the ring will be.
To adjust the volume in your handset
While on the phone press the VOL key on the phone up or down
To adjust the speaker volume:
Press the intercom button.
Press the VOL key on the phone up or down.
This can also be down if you have a call on speaker.
Back To Basic Functions Back to top Table of Contents
Macrovoice Voicemail
| How to set the Date & Time | Set your Call Forwarding |
| How to check your Msgs from an out side line | |
TO CHANGE THE DATE AND TIME ON A FUTURA
IF YOU HAVE A DELL OR WINDOWS BASE VOICE MAIL
You go right to the computer and change the time on the computer. Just like you would on your desktop computer, click on the time on the bottom right hand corner of your screen.
1.Press intercom and dial your main voicemail port (300, 500, or 850)
2.When you hear the main greeting press *999# 999#
3.Press 8 for admin, follow the prompts from there.
4.You must set the time in HHMMSS military format
How to call forward your phone to voicemail
If the following instructions do not work with the # do it with out the #
Leave the handset in the cradle and dial
1. Intercom #656 (wait) 91 (extension number) then press the Redial Key
2. Intercom #657 (wait) 92 (extension number) then press the Redial Key
3. Intercom #604 (main voicemail port) Speed-dial then press the Redial Key
How to Access your mailbox from an outside line
Call either your main number or your backdoor number.
If the voicemail answers:
1. Once you hear the greeting press the * (star) key.
2. Enter your mailbox number, which is the same as your ext. then press #
3. Enter your security code. Then dial #.
You will now be in your mailbox.
If a receptionist answers the phone
1. Ask to be transferred to the main greeting or your mailbox
2. Once you hear the greeting press the * (star) key.
3. Enter your mailbox number, which is the same as your ext. then press #
4. Enter your security code. Then dial #.
You will now be in your mailbox.
How to Change your Main greetings
From the office. This can be done from any phone.
990. 1st part of your main greeting
1. Press the intercom button and dial your main voicemail port. ie 850, 300, 500, 30, 85
2. When you hear the main greeting hit the * (star) key. Enter 990# then enter the security code then #. (try 990)
3. You will now be in the 990 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
From outside the office.
1. Call your main number or back door number, if a receptionist answers ask to be transfered to the voicemail.
2. When you hear the main greeting hit the * (star) key. Enter 990# then enter the security code then #. (try 990)
3. You will now be in the 990 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
991 Instructional Part of your main greeting
From the office. This can be done from any phone.
1. Press the intercom button and dial your main voicemail port. ie 850, 300, 500, 30, 85
2. When you hear the main greeting hit the * (star) key. Enter 991# then enter the security code then #. (try 991)
3. You will now be in the 991 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
From outside the office.
1. Call your main number or back door number, if a receptionist answers ask to be transfered to the voicemail.
2. When you hear the main greeting hit the * (star) key. Enter 991# then enter the security code then #. (try 991)
3. You will now be in the 991 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
Stratagy Voicemail
To Change the time and date
1.Press intercom and dial your main voicemail port (300, 500, or 850)
2.When you hear the main greeting press *999# 999#
3.Press 8 for admin, follow the prompts from there.
4.You must set the time in HHMMSS military format
To Call Forward Your phone to voicemail
If the following instructions do not work with the # do it with out the #
Leave the handset in the cradle and dial
1. Intercom #656 (wait) 91 (extension number) then press the Redial Key
2. Intercom #657 (wait) 92 (extension number) then press the Redial Key
3. Intercom #604 (main voicemail port) Speed-dial then press the Redial Key
How to Access your mailbox from an outside line
Call either your main number or your backdoor number.
If the voicemail answers:
1. Once you hear the greeting press the * (star) key.
2. Enter your mailbox number, which is the same as your ext. then press #
3. Enter your security code. Then dial #.
You will now be in your mailbox.
If a receptionist answers the phone
1. Ask to be transferred to the main greeting or your mailbox
2. Once you hear the greeting press the * (star) key.
3. Enter your mailbox number, which is the same as your ext. then press #
4. Enter your security code. Then dial #.
You will now be in your mailbox.
How to Change your Main greetings
From the office. This can be done from any phone.
990. 1st part of your main greeting
1. Press the intercom button and dial your main voicemail port. ie 850, 300, 500, 30, 85
2. When you hear the main greeting hit the * (star) key. Enter 990# then enter the security code then #. (try 990)
3. You will now be in the 990 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
From outside the office.
1. Call your main number or back door number, if a receptionist answers ask to be transfered to the voicemail.
2. When you hear the main greeting hit the * (star) key. Enter 990# then enter the security code then #. (try 990)
3. You will now be in the 990 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
991 Instructional Part of your main greeting
From the office. This can be done from any phone.
1. Press the intercom button and dial your main voicemail port. ie 850, 300, 500, 30, 85
2. When you hear the main greeting hit the * (star) key. Enter 991# then enter the security code then #. (try 991)
3. You will now be in the 991 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
From outside the office.
1. Call your main number or back door number, if a receptionist answers ask to be transfered to the voicemail.
2. When you hear the main greeting hit the * (star) key. Enter 991# then enter the security code then #. (try 991)
3. You will now be in the 991 mailbox. Press 3 to manage your mailbox. Follow the prompts from there. Greeting 1 is your Day greeting, Greeting 2 is your Night greeting.
VSR Voicemail
To Change the time and date
To do this you will need to be in front of the voicemail computer. 1.Hold the shift key and press F10
2.Enter your password (default password is 1111)
3.Press 1 or 2 (if the channel is avail. press 1 if not press 2)
4.Enter your password again
5. At the C promt enter E for external enter
6.Arrow over to Utility press enter
7. 3 is to change the time
To Call Forward Your phone to voicemail
If the following instructions do not work with the # do it with out the #
Leave the handset in the cradle and dial
1. Intercom #656 (wait) 8 (extension number) then press the Redial Key
2. Intercom #657 (wait) 8 (extension number) 5 then press the Redial Key
3. Intercom #604 (main voicemail port) Speed-dial then press the Redial Key
Call either your main number or your backdoor number.
If the voicemail answers:
1. Once you hear the greeting press the 8 key.
2. Enter your mailbox number, which is the same as your ext. then press #
3. Enter your security code. Then dial #.
You will now be in your mailbox.
If a receptionist answers the phone
1. Ask to be transferred to the main greeting or your mailbox
2. Once you hear the greeting press the 8 key.
3. Enter your mailbox number, which is the same as your ext. then press #
4. Enter your security code. Then dial #.
Amanda Voicemail
To Change the time and date
1. Press the intercom button and dial your main voicemail port.
2. When you hear the main greeting dial *999# the password (999)#
3. Dial 8, then 8, then 3. Enter the date # enter the Time #
The date should be in MMDDYY format. and the time must be in military format HHMMSS
Call either your main number or your backdoor number.
If the voicemail answers:
1. Once you hear the greeting press the * (star) key.
2. Enter your mailbox number, which is the same as your ext. then press #
3. Enter your security code. Then dial #.